Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar
The call centre is a service-intensive organization with a significant proportion of its employees working in direct contact with its customers. Given the nature of front line employees, job satisfaction is a serious issue in call centre as well as the service industry. The front line employees, lik...
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| Format: | Article |
| Language: | English |
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Faculty of Business and Management, UiTM Shah Alam,
2020-10.
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| Subjects: | |
| Online Access: | Get fulltext View Fulltext in UiTM IR |