A study on the relationship between customer satisfaction towards service quality in a three-star hotels in Perlis / Nurul Labanihuda Abdull Rahman ... [et al.]
The hotel industry has the central element in contributing income for Malaysia. This study aims to examine the relationship between the service quality dimension and customer satisfaction in the three-star hotels in Perlis. The conceptual model is based on the SERVQUAL model, and the dimensions used...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA, Kedah,
2022.
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| Subjects: | |
| Online Access: | Get fulltext View Fulltext in UiTM IR |