A model linking HRM practices, service-oriented OCBs & organizational performance in Malaysian hotel industry/ Lee-Yen Foo ... [et al.]

Customer contact employees are the major and direct interface contact with existing and potential customers of hotels. Customer contact employees' behaviours and service performance are factors for a hotel to be successful. Hotels have to pay a great attention on the human resource management (...

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Bibliographic Details
Main Authors: Foo, Lee-Yen (Author), Ghazali, Hazrina (Author), Zawawi, Dahlia (Author), Mohamad, Siti Fatimah (Author), Othman, Mohhidin (Author)
Format: Article
Language:English
Published: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA, 2020-02.
Subjects:
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