Exploring guests' service experience of boutique backpacker hostels: a critical incident technique (CIT) approach/ Jasmine Zea Raziah Radha Rashid-Radha, Mohd Fadil Mohd Yusof and Noor Azimin Zainol

This conceptual paper aims to investigate the extent to which current services and facilities provided by boutique hostels influence guests' evaluation of the service experience. The boutique hostel is a fairly new concept that is being introduced to fulfil the expectations of a more heterogeno...

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Bibliographic Details
Main Authors: Rashid-Radha, Jasmine Zea Raziah Radha (Author), Mohd Yusof, Mohd Fadil (Author), Zainol, Noor Azimin (Author)
Format: Article
Language:English
Published: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA, 2022-05.
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