The relationships between service quality, satisfaction, and loyalty of spa customers/ Siti Nadhirah Mohamad, Hasif Rafidee Hasbollah and Siti Fatimah Ab Ghaffar
Post pandemic era, spa has been evolved in a rapid growth with a high demand services in Malaysia. Therefore, the customer of hotel and resort spa have a high expectations of services in this wellness industry. However, due to some deficit in this service quality affect the customer's service e...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Hotel & Tourism Management, Universiti Teknologi MARA,
2022-05.
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| Subjects: | |
| Online Access: | Get fulltext View Fulltext in UiTM IR |