Tourist satisfaction in the Malaysia tourism industry: relationship between service innovation and destination image

Malaysia has often been recognized by both local and international tourists as a premier visiting destination. Perception of a tourist destination, thus, has an important bearing on eventual tourist satisfaction. This study examines various aspects of service innovation that influence destination im...

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Bibliographic Details
Main Authors: Cheng, Boon Liat (Author), Shaheen Mansori (Author), Nor Khalidah Abu (Author), Yap, Ching Seng (Author)
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia, 2020.
Online Access:Get fulltext