Patient Satisfaction Toward Medical Ward Services In Hospital Universiti Sains Malaysia (HUSM) AND Hospital Kota Bharu (HKB)
There are several definitions of patient satisfaction given hy different authors. For instance, Steiber defined satisfaction as a subjective perception of the customer who receives a service (Steiber,1990). Pascoe defined patient satisfaction as a health care recipient's reaction to salient asp...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Pusat Pengajian Sains Perubatan, Universiti Sains Malaysia,
2004.
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| Subjects: | |
| Online Access: | Get fulltext |