Linking ITIL with outsource services case study : Center of Information Communication Technology in UTM
The arrival of the Internet and the rush to e-commerce has seen many companies look to outside vendors to supply necessary skills and competencies, as these are often not available in-house. Many large organizations are increasingly outsourcing their IT functions. Factors like lower costs, improved...
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| Format: | Thesis |
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2009-11.
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| Online Access: | Get fulltext |