The state of data quality arts in (technical) service reporting
Service Level Management (SLM) in IT Service Management (ITSM) contains Technical Service Reports (TSRs) to report Service Quality (SQ) based on the Service Level Agreement (SLA). However, producing TSRs for a large enterprise has Data Quality (DQ) challenges. The source of technical metrics in TSRs...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Asian Research Publishing Network,
2017.
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| Subjects: | |
| Online Access: | Get fulltext |