Recovering from Critical Incidents: Evidence from Paramedic Performance
Problem Definition:In service operations settings where the difficulty of jobs is unpredictable, workerscan encounter critical incidents (CIs)-jobs which are sufficiently disturbing to challenge workers' copingmechanisms. We examine the impact of encountering CIs on subsequent operational perfo...
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| Format: | Article |
| Language: | English |
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Institute for Operations Research and the Management Sciences (INFORMS),
2021-09-09T18:51:35Z.
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| Online Access: | Get fulltext |