Warranty Matching in a Consumer Electronics Closed-Loop Supply Chain

Problem definition: We examine a dynamic assignment problem faced by a large wireless service provider (WSP) that is a Fortune 100 company. This company manages two warranties: (i) a customer warranty that the WSP offers its customers and (ii) an original equipment manufacturer (OEM) warranty that O...

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Bibliographic Details
Main Authors: Calmon, Andre P. (Author), Graves, Stephen C (Author), Lemmens, Stef (Author)
Other Authors: Sloan School of Management (Contributor)
Format: Article
Language:English
Published: Institute for Operations Research and the Management Sciences (INFORMS), 2021-04-21T21:04:13Z.
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