Call Center Stress Recognition with Person-Specific Models
Nine call center employees wore a skin conductance sensor on the wrist for a week at work and reported stress levels of each call. Although everyone had the same job profile, we found large differences in how individuals reported stress levels, with similarity from day to day within the same partici...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Article |
| Language: | English |
| Published: |
Springer Berlin / Heidelberg,
2011-12-15T14:15:22Z.
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| Subjects: | |
| Online Access: | Get fulltext |