Supporting better practice benchmarking: A DEA-ANN approach to bank branch performance assessment
No === The quest for best practices may lead to an increased risk of poor decision-making, especially when aiming to attain best practice levels reveals that efforts are beyond the organization’s present capabilities. This situation is commonly known as the “best practice trap”. Motivated by such ob...
| Main Authors: | , , |
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| Language: | en |
| Published: |
2020
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10454/17952 |