Are students customers? : a study of freshman students' perceptions on customer service
The purpose of this study was to investigate the role of customer service in higher education. Student perceptions of customer service were collected and examined through a survey instrument developed for this study. Two-hundred and seven participants completed the survey resulting in a 23% return r...
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| Format: | Others |
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2011
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| Online Access: | http://cardinalscholar.bsu.edu/handle/handle/185559 http://liblink.bsu.edu/uhtbin/catkey/1020178 |