Queueing Models for Large Scale Call Centers

Queueing Models for Large Scale Call Centers

In the first half of this thesis, we extend the results of Halfin and Whitt to generally distributed service times. This is accomplished by first writing the system equations for the G/GI/N queue in a manner similar to the system equations for G/GI/Infinity queue. We next identify a key relationship...

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Bibliographic Details
Main Author: Reed, Joshua E.
Published: Georgia Institute of Technology 2007
Subjects:
Diffusion approximation
Queueing theory
Halfin and Whitt
Stochastics
Applied probability
Gaussian process
Queuing theory
Call centers
Online Access:http://hdl.handle.net/1853/16332

Internet

http://hdl.handle.net/1853/16332

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