A satisfa????o do cliente com a qualidade do servico banc??rio

A satisfa????o do cliente com a qualidade do servico banc??rio

Made available in DSpace on 2015-12-03T18:33:03Z (GMT). No. of bitstreams: 1 Maria_Elisa_de_Almeida_Mariz.pdf: 536578 bytes, checksum: 94fd4f776af389b322218b4048faba27 (MD5) Previous issue date: 2002-04-22 === The objective of this study is to analyze how much the customer, physical person, is sat...

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Bibliographic Details
Main Author: Mariz, Maria Elisa de Almeida
Other Authors: Garcia, Mauro Neves
Format: Others
Language:Portuguese
Published: FECAP - Faculdade Escola de Com??rcio ??lvares Penteado 2015
Subjects:
Satisfa????o do consumidor
Bancos - Servi??os ao cliente
Consumer satisfaction
Banks and banking
Customer services
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS
Online Access:http://132.0.0.61:8080/tede/handle/tede/345

Internet

http://132.0.0.61:8080/tede/handle/tede/345

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