Análise empírica da excelência na entrega de serviços de crédito: dos conceitos abstratos a uma escala operacional pioneira
=== Outdoing their competitors in terms of service delivery is the target every company striving for leadership in their segments wishes attain. However, what does superior delivery consist of? The use of a strict methodology applied to the collection and analysis of primary data among financial ex...
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| Format: | Others |
| Language: | Portuguese |
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Universidade Federal de Minas Gerais
2004
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| Online Access: | http://hdl.handle.net/1843/BUBD-9BEFEL |