Do tratamento das reclama??es ? gest?o da insatisfa??o: o comportamento de empresas hoteleiras mediante a insatisfa??o de seus clientes

Do tratamento das reclama??es ? gest?o da insatisfa??o: o comportamento de empresas hoteleiras mediante a insatisfa??o de seus clientes

Made available in DSpace on 2014-12-17T13:53:15Z (GMT). No. of bitstreams: 1 TaniaRN.pdf: 4309086 bytes, checksum: 892e6f5acf3243a43697715d1b7c1b46 (MD5) Previous issue date: 2007-09-06 === Consumer dissatisfaction, when properly handled, is a significant information source for the manager. Studie...

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Bibliographic Details
Main Author: Nery, T?nia Regina
Other Authors: CPF:59550767000
Format: Others
Language:Portuguese
Published: Universidade Federal do Rio Grande do Norte 2014
Subjects:
Tratamento da Reclama??o
Gest?o da Reclama??o
Gest?o da Insatisfa??o
Hotelaria
Gest?o
Complaint Handling
Complaint Management
Dissatisfaction Management
Hotel Sector
Management
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
Online Access:http://repositorio.ufrn.br:8080/jspui/handle/123456789/12093

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http://repositorio.ufrn.br:8080/jspui/handle/123456789/12093

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