Gest?o da satisfa??o e da fidelidade de consumidores :um estudo dos fatores que afetam a satisfa??o e a fidelidade no mercado de turismo

Gest?o da satisfa??o e da fidelidade de consumidores :um estudo dos fatores que afetam a satisfa??o e a fidelidade no mercado de turismo

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Bibliographic Details
Main Author: Rodrigues, Joab Maciel Saldanha
Other Authors: CPF:00907736750
Format: Others
Language:Portuguese
Published: Universidade Federal do Rio Grande do Norte 2014
Subjects:
Servi?o ao cliente
Satisfa??o do consumidor
Fidelidade do consumidor
Turismo
Natal (RN)
Customer service
Customer satisfaction
Customer fidelity
Tourism
Natal city (RN)
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
Online Access:http://repositorio.ufrn.br:8080/jspui/handle/123456789/14969

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http://repositorio.ufrn.br:8080/jspui/handle/123456789/14969

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