Fatores que afetam a satisfa??o de pacientes em servi?os de sa?de :um estudo em setor ambulatorial de hospital

Fatores que afetam a satisfa??o de pacientes em servi?os de sa?de :um estudo em setor ambulatorial de hospital

Made available in DSpace on 2014-12-17T14:52:55Z (GMT). No. of bitstreams: 1 LeonarTB.pdf: 1379454 bytes, checksum: f5fc8da2f731c2f3e72295e5c17b8647 (MD5) Previous issue date: 2006-05-19 === This thesis shows concepts and models related to customer satisfaction measurement, focusing in detail on p...

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Bibliographic Details
Main Author: Barbosa, Leonar Tiago
Other Authors: CPF:00907736750
Format: Others
Language:Portuguese
Published: Universidade Federal do Rio Grande do Norte 2014
Subjects:
Servi?o ao cliente
Satisfa??o do cliente
Pacientes
Satisfa??o
Servi?os de sa?de
Customer service
Customer satisfaction
Patients
Satisfaction
Health care
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
Online Access:http://repositorio.ufrn.br:8080/jspui/handle/123456789/14979

Internet

http://repositorio.ufrn.br:8080/jspui/handle/123456789/14979

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