Fatores da satisfa??o e fidelidade de clientes: um estudo no setor de telefonia m?vel celular

Fatores da satisfa??o e fidelidade de clientes: um estudo no setor de telefonia m?vel celular

Made available in DSpace on 2014-12-17T14:53:12Z (GMT). No. of bitstreams: 1 MarcioADP.pdf: 2935175 bytes, checksum: 8cb9db509514529163dfc5101ece98aa (MD5) Previous issue date: 2006-05-19 === This thesis deals with the factors affecting customer satisfaction and loyalty in the mobile phone telecom...

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Bibliographic Details
Main Author: Pereira, Marcio Antonio Dias
Other Authors: CPF:00907736750
Format: Others
Language:Portuguese
Published: Universidade Federal do Rio Grande do Norte 2014
Subjects:
Satisfa??o do Cliente
Fidelidade do cliente
Qualidade
Telecomunica??es
Customer satisfaction
Customer fidelity
Quality
Telecoomunications
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
Online Access:http://repositorio.ufrn.br:8080/jspui/handle/123456789/15055

Internet

http://repositorio.ufrn.br:8080/jspui/handle/123456789/15055

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