Gest?o de satisfa??o e fidelidade do cliente: um estudo com turistas em hot?is

Gest?o de satisfa??o e fidelidade do cliente: um estudo com turistas em hot?is

Made available in DSpace on 2014-12-17T14:53:18Z (GMT). No. of bitstreams: 1 FranciscoAC.pdf: 1386214 bytes, checksum: 3c754f8c0154cb5dd4c1bb62a81da4af (MD5) Previous issue date: 2006-05-19 === This Thesis deals with a study on customer satisfaction and loyalty focusing on a model of factors antec...

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Bibliographic Details
Main Author: Carlos, Francisco de Assis
Other Authors: CPF:00320382400
Format: Others
Language:Portuguese
Published: Universidade Federal do Rio Grande do Norte 2014
Subjects:
Satisfa??o do consumidor
Fidelidade do cliente
Hotelaria Qualidade em servi?o
Customer satisfaction
Customer fidelity
Service quality - Hotels
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
Online Access:http://repositorio.ufrn.br:8080/jspui/handle/123456789/15076

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http://repositorio.ufrn.br:8080/jspui/handle/123456789/15076

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