Foco da qualidade total de serviços no conceito do produto ampliado
Tese (doutorado) - Universidade Federal de Santa Catarina, Centro Tecnologico === Made available in DSpace on 2012-10-16T09:41:04Z (GMT). No. of bitstreams: 0Bitstream added on 2016-01-08T19:29:10Z : No. of bitstreams: 1 104677.pdf: 18116974 bytes, checksum: c148a068d6388f0f09835bc28f01318a (MD5) ==...
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| Format: | Others |
| Language: | Portuguese |
| Published: |
Florianópolis, SC
2012
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| Online Access: | http://repositorio.ufsc.br/xmlui/handle/123456789/76366 |