Avaliação do impacto da capacitação de colaboradores na satisfação dos usuários dos restaurantes universitários da UFSM
The term satisfaction can be regarded as the idea formed during or after use or consumption of products or services from a specific supplier (SOLOMON, 2002). Nevertheless, improved human capital, humanware, is essential to provide customer satisfaction and that can be done through education and trai...
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| Format: | Others |
| Language: | Portuguese |
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Universidade Federal de Santa Maria
2017
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| Online Access: | http://repositorio.ufsm.br/handle/1/4756 |