It governance in a public company of research and development: Deploying the ITIL in Service desk
Nowadays, the companies providing the services about the Information Technology (IT) seek to remain competitive, establishing relations closer between the customers, their production processes and the business as a whole. The integration Technology and innovation processes of the information technol...
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| Format: | Others |
| Language: | Portuguese |
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Universidade de Taubaté
2015
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| Online Access: | http://www.bdtd.unitau.br/tedesimplificado/tde_busca/arquivo.php?codArquivo=804 |