Application of ISO 10001 and ISO 10002 in engineering courses

Application of ISO 10001 and ISO 10002 in engineering courses

An application of ISO 10001 and ISO 10002 customer satisfaction standards to enhance students satisfaction in engineering courses is studied. An ISO 10001-based Code Management System (CMS) is used to improve the satisfaction of students through offering promises regarding course delivery. A Feedbac...

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Bibliographic Details
Main Author: Honarkhah, Mehdi
Other Authors: Karapetrovic, Stanislav (Mechanical Engineering)
Format: Others
Language:en
Published: 2010
Subjects:
ISO 10001
Education
student satisfaction
ISO 10002
Online Access:http://hdl.handle.net/10048/1299

Internet

http://hdl.handle.net/10048/1299

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