Analysis of an M/M/1 Queue with Customer Interjection
In our daily life, we often experience waiting in a queue to receive some kind of service. Some customers do not join the queue at the end like other normal customers, and try to cut in the queue hoping to have a shorter waiting time and a higher level of satisfaction. This behaviour is called custo...
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| Language: | en_US |
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2010
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| Online Access: | http://hdl.handle.net/10222/12907 |