Knowledge Management Systems and Customer Knowledge Use in Organizations
The objective of the research was to understand how customer knowledge was used in an organization and the role knowledge management systems (KMS) played in this use. Traditionally, organizations have relied on internal knowledge to shape their corporate strategy. Recently however they are tapping n...
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| Format: | Others |
| Language: | en_ca |
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2008
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| Online Access: | http://hdl.handle.net/1807/11241 |