The Effect of Scale Centredness on Patient Satisfaction Responses
High satisfaction rates and the lack of response variability are problematic areas in survey research. An important area of methodological concern for self-report survey is the sensitivity and reliability of the instrument. This research examines the effects of a positive (right) centred scale on th...
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| Language: | en_ca |
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2010
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| Online Access: | http://hdl.handle.net/1807/24604 |