Total quality management : addressing organizational culture in a health care institution
Health care institutions in Montreal are faced with dramatic changes that are taking place in the external environment. Budget tightening and more accountability at the governmental level have translated to an increased competition for scarce resources among various health care institutions. Motivat...
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2002
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| Online Access: | http://spectrum.library.concordia.ca/1971/1/MQ77958.pdf Razvi, Shazia <http://spectrum.library.concordia.ca/view/creators/Razvi=3AShazia=3A=3A.html> (2002) Total quality management : addressing organizational culture in a health care institution. Masters thesis, Concordia University. |