Antecedents and consequences of salesperson listening effectiveness in buyer-seller relationships
To advance the claim that effective listening is a skill of paramount importance for sales representatives may appear prima-facie to belabour an obvious assumption. Yet, a consensus seems to exist in the literature that the average salesperson exhibits, at best, poor listening skills. This claim pro...
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2004
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| Online Access: | http://spectrum.library.concordia.ca/8117/1/NQ96966.pdf Bergeron, Jasmin <http://spectrum.library.concordia.ca/view/creators/Bergeron=3AJasmin=3A=3A.html> (2004) Antecedents and consequences of salesperson listening effectiveness in buyer-seller relationships. PhD thesis, Concordia University. |
Internet
http://spectrum.library.concordia.ca/8117/1/NQ96966.pdfBergeron, Jasmin <http://spectrum.library.concordia.ca/view/creators/Bergeron=3AJasmin=3A=3A.html> (2004) Antecedents and consequences of salesperson listening effectiveness in buyer-seller relationships. PhD thesis, Concordia University.