The Effects of Employee Service Quality Provision and Customer Personality Traits on Customer Participation, Satisfaction, and Repurchase Intentions
This research investigates customer-employee interaction during service encounters, and whether the relationships between customer personality traits and quality of the employees service delivery will impact the customers participation, satisfaction, and repurchase intentions. Consumer personality i...
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| Format: | Others |
| Language: | en |
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LSU
2003
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| Online Access: | http://etd.lsu.edu/docs/available/etd-1110103-090904/ |