A dynamic theory of service delivery : implications for managing service quality

A dynamic theory of service delivery : implications for managing service quality

Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1996. === Includes bibliographical references (p. 179-186). === by Rogelio Oliva Pue. === Ph.D.

Bibliographic Details
Main Author: Oliva Pue, Rogelio
Other Authors: Sloan School of Management
Format: Others
Language:English
Published: Massachusetts Institute of Technology 2005
Subjects:
Sloan School of Management
Online Access:http://hdl.handle.net/1721.1/10803

Internet

http://hdl.handle.net/1721.1/10803

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