Using artificial intelligence to enhance personalization of customer relationship management in the contact center space : Afiniti's technology case study
Thesis: S.M. in Management Research, Massachusetts Institute of Technology, Sloan School of Management, 2017. === Cataloged from PDF version of thesis. === Includes bibliographical references (pages 57-62). === Increase in worldwide data generation and decrease in data storage costs associated with...
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| Format: | Others |
| Language: | English |
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Massachusetts Institute of Technology
2018
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| Online Access: | http://hdl.handle.net/1721.1/114312 |