Service delivery and learning in automated interfaces
Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 2002. === Includes bibliographical references (p. 111-118). === This dissertation analyzes the strategic implications of customization policies available to companies that must simultaneously provide service and lear...
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| Format: | Others |
| Language: | English |
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Massachusetts Institute of Technology
2005
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| Online Access: | http://hdl.handle.net/1721.1/29262 |