Call center demand forecasting : improving sales calls prediction accuracy through the combination of statistical methods and judgmental forecast

Call center demand forecasting : improving sales calls prediction accuracy through the combination of statistical methods and judgmental forecast

Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Global Operations Program at MIT, 2010. === Cataloged from PDF version of thesis. === Includes bib...

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Bibliographic Details
Main Author: Boulin, Juan Manuel
Other Authors: Roy E. Welsch and David Simchi-Levi.
Format: Others
Language:English
Published: Massachusetts Institute of Technology 2010
Subjects:
Sloan School of Management.
Engineering Systems Division.
Leaders for Global Operations Program.
Online Access:http://hdl.handle.net/1721.1/59159

Internet

http://hdl.handle.net/1721.1/59159

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