Burnout, coping and engagement in the hospitality industry / Sharron A. Willemse
Extensive research on burnout in different occupational fields has taken place internationally. However, no studies on waitrons in South Africa have been performed, while this is an occupational group seemingly facing high emotional strain in interaction with customers. The aim of this study was to...
| Main Author: | |
|---|---|
| Published: |
North-West University
2009
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10394/1285 |