Benchmarking IT service regions / Victoria G. Madisa
Productivity and efficiency are the tools used in managing performance. This study researches and implements best practices that lead to best performance. A customer quality defined standard has to be created by benchmarking the Information Technology Service Regions which may be used to help decisi...
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North-West University
2009
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| Online Access: | http://hdl.handle.net/10394/2523 |