The balanced scorecard as performance measurement and personal development tool in a steel organisation / André van Staden.
The Balanced Scorecard (BSC) is a strategic management tool that provides the manager with a clear and concise picture of the business's health and progress in reaching the goals of the business (Norton & Kaplan, 1992: 71-79). The BSC is a set of financial and non-financial measures relatin...
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North-West University
2011
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| Online Access: | http://hdl.handle.net/10394/4801 |