Relationship between quality management practices, performance and maturity quality management, a contingency approach
Quality management is a key element in organizations to improve operational performance, product quality and organizational performance, but despite extensive research, it is still necessary to determine which quality management practices are most important or can generate the greatest benefits i...
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| Format: | Doctoral Thesis |
| Language: | English |
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Pontificia Universidad Católica del Perú
2020
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| Online Access: | http://hdl.handle.net/20.500.12404/16755 |