Making the Invisible Visible: Public Library Reference Service as Epistemic Practice
Public library services are evolving in response to the changing informational needs and behaviours of the citizens of the knowledge society. Reference statistics are declining and the move to self-service, virtual reference and an increasing use of mediating information and communication technologi...
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| Language: | en_ca |
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2009
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| Online Access: | http://hdl.handle.net/1807/17737 |