Cocreating Value in Knowledge-intensive Business Services: An Empirically-grounded Design Framework and a Modelling Technique
While knowledge-intensive business services (KIBS) play an important role in industrialized economies, little research has focused on how best to support their design. The emerging understanding of service as a process of value cocreation – or collaborative value creation – can provide the foundatio...
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| Language: | en_ca |
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2014
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| Online Access: | http://hdl.handle.net/1807/65679 |