The Relationship between Service Failures, Recoveries, and Customer Satisfaction: A Survey of Department Stores in Taipei
碩士 === 國立交通大學 === 管理科學研究所 === 85 === The purpose of this study is to find the relationship between service failures, recoveries, and customer satisfaction during service encounters.We developed a questionnaire and conducted a survey to the customers of fo...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
1997
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| Online Access: | http://ndltd.ncl.edu.tw/handle/48621327299427161599 |