The effects of quality of work life upon service quality and organizational citizenship behavior in the setting of automobile repair industry
碩士 === 國立中山大學 === 人力資源管理研究所 === 85 === Taiwan has entered the ege of service economic since 1988 because of the great growth of GNP in service industries. The present study investigates the relationship among quality of work life(QWL), service attitude, service quality and organizational citizenshi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
1997
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| Online Access: | http://ndltd.ncl.edu.tw/handle/84984044521742097214 |