A Study of Telecommunication Service Quality -- A Case of Taichung
碩士 === 靜宜大學 === 管理科學研究所 === 85 === With the rapid development of the service business in recent years, the study of service quality becomes more and more important. It is diffficult to quantify the concept about quality of service until the development of SERVQUAL by three scholars, P.Z.B. However...
Main Authors: | Chen, Ying-Ya, 陳瀅雅 |
---|---|
Other Authors: | Su, Yuan-Hwa |
Format: | Others |
Language: | zh-TW |
Published: |
1997
|
Online Access: | http://ndltd.ncl.edu.tw/handle/60710273293416943747 |
Similar Items
-
The effect of Telecommunications Service Quality、Product Quality to students in Taichung Colleges Satisfaction and Loyalty
by: Kai-Yuan Tien, et al.
Published: (2011) -
Telecom Service Quality-Case Study:Directorate General of Telecommunications
by: Chen, Neil C.J., et al.
Published: (1996) -
The application of Quality Function Deployment to a study on service quality of mobile telecommunication business-A case of Chunghwa Telecom. co. in telecommunication business
by: Wen-Cherng Chen, et al.
Published: (1999) -
The Study on the Service Quality of Badminton Courts and Customer Loyalty – A Case Study in Taichung City
by: Hong Ya-Yun, et al. -
A Study on Servicescape, Service Quality and Customer Satisfaction of Telecommunication Service Centers.
by: Chung-Ying Ho, et al.
Published: (2014)