The Supporting of Information Technology to the Mechanisms of Customer Service Management
碩士 === 元智大學 === 管理研究所 === 86 === The purpose of this research is to discovery the requirements of IT supports and services when customer service processes (CSP) running, and to understand that the design and supporting characteristics of IT have to mention about, furthermore. The question of this re...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/67805224638730095402 |