An Empirical Study on Service Quality of Airline (Passenger) Transportation:Airlines in Taiwan
碩士 === 長榮管理學院 === 經營管理研究所 === 87 === This is an empirical study based on a service quality measurement model proposed by PZB in order to have a clear understanding of the present airline service quality, and, in the hope that it helps improve the service standard, meet the needs of passengers and ha...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
1999
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| Online Access: | http://ndltd.ncl.edu.tw/handle/94492761826615134203 |