An Application of the Service-Profit Chain to Department Stores Industry in Taiwan
碩士 === 國立交通大學 === 經營管理研究所 === 87 === Since the "Servuction System Model" was explored on 1981, the managers of service organizations have realized that the frontline workers and customers are the center of management concern. Therefore, we would like to know "Could happy employees lea...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
1999
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/16560926479501975695 |