The Impact of Quality of Working Life on Employees'' Service Attitude , Customer Satisfaction and Customer Loyalty in Hotel Food and Beverage Departments
碩士 === 中國文化大學 === 觀光事業研究所 === 87 === This study investigated (1) the quality of work life (QWL) perceived by the service personnel in the hotel foodservice departments, (2) the service attitude perceived by foodservice personnel and their customers, (3) the impact of QWL on employees’ service attitu...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
1999
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/96906425219264988663 |