An Empirical Study of the Determinants of the Waiting Service Quality─ The Case of the Service of Railway Stations
碩士 === 靜宜大學 === 企業管理學系 === 87 === The significance of customer "waiting" to the over all service quality is recognized gradually in the business community; yet, study on the subject is hardly found. In order to learn more insight of the waiting issue, waiting service in the railway station...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
1999
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| Online Access: | http://ndltd.ncl.edu.tw/handle/77175037662356452689 |